| Expense Account | Meal Plans | Gym Privileges | Terminated Employees | Problem Resolution |
| One Card Office Information | How to get a UNC One Card | Cardholder Agreement | Information Release Policy | Parking Problem Resolution

Expense Account

How do I make a deposit to the expense account?

Does the Expense Account carry over to the next semester? Is it refundable?
Yes, any value left in a student's expense account at the end of the semester will carry over to the next semester. Refunds are allowed the first two weeks of each semester, and at the end of the spring semester. Refunds are by check and take about 4 weeks to process, and the student must come to the UNC One Card Office in person to request a refund. At the end of each spring semester we will process cash refunds for students who have $150 or less left in their expense accounts.

Can cash be withdrawn from the Expense Account?
No.

Can my student defer payment on their expense account?
No, expense plans cannot be deferred. Value may be added to your student's expense account by cash or check at our office, or using Master Card online.  Also, Wachovia customers who have linked their cards may use the Wachovia funds transfer option to add value to their expense account.

Do you send out statements on expense accounts?
We do not send out statements on a regular basis. However, we will be happy to print out statements for any cardholder. The card holder must come to the UNC One Card Office in person to request this service. You may also view your account statement online using your ONYEN and password at: http://www.onecard.unc.edu/online.html

How can I check my student's balance?
we are prohibited by federal law from giving account balances out over the phone. The cardholder can check their balance several ways:

1. The cardholder can check their balance in person at the UNC One Card Office during our office hours.
2. The cardholder can request a receipt with their balance printed on it any time that they make a purchase.
3. The cardholder can do a balance inquiry at any Tar Heel Teller machine.
4. The cardholder can check their balance online using a password at: http://www.onecard.unc.edu/online.html

Meal Plans

Where can I get information about which meal plan is right for my student?
You can find meal plan information at the Carolina Dining Services website
You can call Carolina Dining Services at 1-800-UNC-MEAL

Can my student sign up for a meal plan if we haven't received their financial aid yet?
Yes, students can still sign up for their meal plan even if they are  waiting for their financial aid disbursement.

How do I sign up for a Meal Plan?
Just go to www.onecard.unc.edu and click on payments.  This will take you to the link to sign up for your meal plan.  Your meal plan will be billed to you through the UNC Cashier's Office on your student account and your meal plan will be available to you via your One card when the meal plan begins.

Can meal plans be changed?
Yes, annual meal plans can be changed, during the first two weeks of the fall semester, during the refund/transfer period only. Call the UNC One Card Office at (919)962-8024 or CDS at 1-800-UNC-MEAL for the appropriate dates.  For more specific meal plan policies, please refer to the Carolina Dining Services website,  http://www.dining.unc.edu/meal_policies.aspx

Are Meal Plans Refundable? Do they carry over to the next semester?
Please refer to the Carolina Dining Services website,  http://www.dining.unc.edu/meal_policies.aspx

Terminated Employees

What should my department do when an employee leaves the University?
Simply send the employee's UNC One Card to the UNC One Card Office through campus mail, CB#1530, with a note indicating that they have been terminated.

Problem Resolution

For any problems related to the UNC One Card that are not addressed on this page please contact the UNC One Card Office in person. Need Office Information?

Information Release Policy

We are prohibited by federal law from giving account balances out over the phone, or to releasing account information to anyone other than the cardholder.   The cardholder can check their balance several ways:

1.  The cardholder can check their balance in person at the UNC One Card Office during our office hours.
2.  The cardholder can request a receipt with their balance printed on it any time that they make a purchase.
3.  The cardholder can do a balance inquiry at any Tar Heel Teller machine for their Expense account only. 
4. The cardholder can check their balance and view account history online our secure Online Card Office website using their UNC ONYEN and password.